Office of Ombudsman
Handling Complaints and Concerns
Harris County CSCD takes all client concerns seriously. There are occasions when conflicts and misunderstandings occur. No one should be harassed, coerced, threatened and ridiculed.
➊ Make an attempt to talk to your Community Supervision Officer and resolve the problem if possible.
➋ If your complaint or concern cannot be handled with your Community Supervision Officer, speak with a supervisor. You can obtain supervisors' names and phone numbers from the receptionist at the office (office locations and phone numbers are also located in the front of this handbook).
➌ Some complaint or concerns may require resolution at the Administrative level (Branch Director, Program Manager, Program Coordinator or Facility Director).
➍ If complaints and concerns are not resolved at the Field Administrative level, the complaint or concern will be referred to the Ombudsman for investigation and possible resolution will be discussed with Executive Administration.
Typical duties of an ombudsman are to investigate client complaints and attempt to resolve them, usually through recommendations and mediation.
Harris County CSCD Ombudsman is the voice of the client. The Ombudsman represents the client to ensure the client is kept in mind when decisions are made. Contact the Ombudsman if your rights are being violated. When necessary, investigations will be conducted and the Harris County CSCD Ombudsman will work diligently to provide a timely response.
Harris County CSCD Ombudsman Can:
- Act as a liaison between the client and staff
- Facilitate problem resolution
- Act as a contact and information resource for client and staff
Harris County CSCD Ombudsman Cannot:
- Override decisions made by appropriate authorities (i.e. Judges, Executive Administration, etc.)
- Handle issues outside the oversight of Harris County CSCD
Ombudsman Contact Information: